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fw99 Privacy Policy For Your Account

Our fw99 Privacy Policy shows what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS at the cashier.

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HELP WITH YOUR RECORDS

Need Privacy Policy Help From fw99?

A clear contact route matters when a name, phone detail or wallet reference needs attention. Open the account support area and choose the privacy request path; our 24/7 Support route can help you identify the right account step. Keep your account identifier and the relevant date ready so we can locate the request without asking you to send a password or wallet PIN.

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Privacy request

Use the account support area to ask about data held for your profile, request a correction, or ask which records are connected with a DANA, OVO, GoPay or QRIS transaction.

Account access

If phone verification blocks access, tell us the device path and account identifier through the support panel. We use those details to check the request without requesting your password.

Status check

For a wallet or bank transfer record, provide the transaction reference and date. We can separate a cashier status question from a personal-data request and route each matter correctly.

HOW WE HANDLE DATA

Account Security And Privacy Controls

We keep the Privacy Policy practical by linking each data use to an account action: signing in, confirming a phone, checking a cashier record or answering support.

Account details

Your account name, phone details and verification result support sign-in and account ownership checks. We use them for the stated account purpose rather than asking you to repeat sensitive details in every support message.

Device signals

A phone or desktop browser may send session and device signals when you sign in. These records help us recognise unusual access and investigate a failed verification step without storing your device as a public profile.

Cookie controls

Cookies and browser storage can keep your session active and preserve selected settings. You can manage browser permissions, although removing essential storage may require you to sign in again before account access continues.

Wallet records

For DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity, we keep references and status details needed to match a cashier event with your account and resolve a receipt question.

Retention period

We keep personal and transaction records only as long as needed for account security, dispute handling and applicable legal duties. When a record is no longer required, our handling follows the stated retention process.

Change requests

Ask through the account support area to access, correct or question personal data. Include your account identifier and request type; we may verify ownership before changing records or responding to a removal request.

Privacy Policy Questions About fw99

These Privacy Policy answers focus on the account actions you are most likely to search for before opening access. We cover wallet records, phone verification, cookies, device signals, retention and the contact path for Indonesian accounts. If your request concerns a specific transaction, keep its reference ready so we can work from a clear record.

It covers account and contact details, phone verification, device signals, cookies, wallet references, transaction status, retention and the ways you can ask for access or changes where local law permits.

We use a DANA or QRIS reference and status to match a cashier event with your account, confirm what happened, and answer a receipt question. We do not need your wallet PIN for that process.

Yes. The Privacy Policy covers OVO and GoPay references, timestamps and status details used for account reconciliation. We retain those records for security, dispute handling and applicable legal duties.

Open the account support area and select the privacy request path. State whether you want access, correction or removal, then provide your account identifier so we can verify ownership.

We may use cookies or browser storage to keep a login session active and remember settings. You can adjust browser permissions, but clearing essential storage may require another phone verification step.

We retain account, security and transaction records for the period needed for account protection, dispute handling and applicable legal duties. The applicable period can depend on local law and record type.

Use the account support area and choose the privacy request path. Our 24/7 Support route can help identify the correct step; never include your password, wallet PIN or full security code.

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